ZayaBot Launches a Multilingual Voice Assistant for Hotels

Can we check in after midnight? Is the kids’ pool heated? Are there rooms with twin beds? Hotel guests can now ask these questions out loud and hear the answer with ZayaBot’s new multilingual voice assistant.

At Otel Spider, we’re introducing voice conversations to ZayaBot, our AI hotel assistant. Guests can speak their questions and hear a reply in the same supported language. Our launch demo shows how it works in English and Arabic.

How ZayaBot’s voice assistant works

When a guest asks a question aloud, ZayaBot uses information from the hotel’s knowledge base to give a spoken reply. If the guest asks about late check-in, for example, ZayaBot can explain the property’s policy and what the guest needs to do before arriving.

The details come from the hotel. Room configurations, restaurant hours and check-in policies can vary even between properties in the same group. Keeping this information current helps ZayaBot give guests answers they can use to plan their stay.

Where voice can help along the guest journey

Before booking. A family comparing rooms can ask which room types have twin beds or can accommodate a cot before checking availability.

Before arrival. A guest landing late can ask about check-in hours, airport transfers or the best way to reach the hotel.

During the stay. A guest can ask when breakfast ends, whether the spa takes advance reservations or where to find the kids’ club.

For hotels in Egypt welcoming local and international travellers, English and Arabic voice conversations give guests another way to access the same property information. That can be useful when guests are on the move or simply prefer speaking to typing.

What the launch means for hotel teams

Voice gives guests another way to ask questions your team already answers. Start with the enquiries your front desk and reservations teams hear most often. If guests regularly ask whether a child can share a room or when the last airport transfer leaves, test those questions in both English and Arabic.

ZayaBot can answer routine enquiries using your hotel’s information. When a request needs a staff decision, such as an exception to the cancellation policy, the ZayaBot platform can route the enquiry to the appropriate team according to your property’s setup.

Hear ZayaBot in action

Bring a few real guest questions to a demo. We’ll show you what a spoken exchange sounds like and discuss how voice could fit into the way your property handles guest enquiries.