GUEST  REVIEW

Use Guest Review to quickly and easily gather feedback from your guests and actively manage your online reputation!

GUEST  REVIEW

We give you the tools and the data you need to listen to, learn and earn from your guests

GET INSIGHTFUL FEEDBACK

MANAGE ONLINE REPUTATION

MAINTAIN GROUP STANDARD

 

UNDERSTAND  YOUR  GUEST  EXPERIENCE  FROM  THEIR  PERSPECTIVE  WITH  SURVEYS  &  GUEST  FEEDBACK

Branded surveys reflect your look and feel PLUS customizable questions mean you get the answers you need.

STOP  SEARCHING  FOR  REVIEWS  AND  SAVE  TIME  WITH  ONLINE  REPUTATION  MANAGEMENT

Reviews are collected from top review sites and displayed in one dashboard so you know what your guests are saying about you online – no matter where they say it.

ENCOURAGE  MORE  ONLINE  REVIEWS  WITH  GOOGLE  AND  TRIPADVISOR  INTEGRATION

Give guests the opportunity to leave a review on TripAdvisor or Google directly from your survey, boosting your review volume and your rankings.

KEEP  ON  TOP  OF  OPERATIONS,  MAINTENANCE,  MARKETING  AND  MORE  WITH  SERVICE  TICKETS

Make sure any issues highlighted online or in your surveys are taken care of by easily creating service tickets and assigning them to right member of your team.

MAKE  OPERATIONAL  DECISIONS  BASED  ON  INSIGHTS  FROM  DATA

Improve your guests’ experience and your online reputation.

GUEST INTELLIGENCE

So you can improve your experience where it matters most to guests

COMPETITOR INTELLIGENCE

So you can identify your competitors' strengths and weaknesses

PROPERTY INTELLIGENCE

So you can make smarter choices to improve your revenue

ANALYTICS

GUEST INTELLIGENCE

Designed to reflect to your business's brand and identity, all email surveys look like they come directly from your property

EASY-TO-USE DASHBOARD

Easily monitor your latest feedback and reviews and keep track of important performance indicators from your dashboard

COMPETITOR DATA

Providing you with a benchmark that allows you to improve and tailor your offering to remain competitive

INSTANT NOTIFICATION

Informing you immediately when you receive a new guest response to a survey or an online review is posted

CONSOLIDATED GUEST SCORE

Giving you a sense of the general sentiment and changes over time in your reviews and feedback

TIPADVISOR INTEGRATION

Proactively increase review volume by including an integrated review section in your survey so that guests can publish reviews straight to TripAdvisor

TRY  IT  NOW

Request a demo to see more.

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Otel Spider is the first eCommerce Services and Consultancy company for hospitality industry in Egypt. Partnering with hotels, hospitality companies and hotel chains management’s in eCommerce full services that improve their properties online presence, boost their online bookings to drive their online revenue targets and build their hotel’s brand image.

  • Pricing Yielding and Recommendations

  • Market Intelligence

  • Content Development

  • Rate Mapping and Parity

  • Extensive Reporting

  • Project & Advertising Management

Copyrights ©2019-2020 All Rights Reserved by Otel Spider.

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